These Terms of Use ("Terms") constitute a legally binding agreement between you ("Customer", "you", or "your") and DriverPipe LLC, a Wyoming limited liability company ("DriverPipe", "we", "our", or "us"), governing your access to and use of the DriverPipe website, platform, software, applications, and related services (collectively, the "Service").
By creating an account, subscribing to the Service, accessing the Service, or otherwise using the Service, you agree to be bound by these Terms. If you do not agree to these Terms, you may not use the Service.
1. Eligibility
You must be at least eighteen (18) years old and legally capable of entering into a binding contract to use the Service.
If you access or use the Service on behalf of a business, corporation, partnership, limited liability company, governmental entity, or other organization, you represent and warrant that you have authority to bind that organization to these Terms.
The Service is intended for motor carriers, transportation companies, logistics providers, and related businesses operating primarily within the United States.
DriverPipe reserves the right to suspend or deny access to any person or entity whose access has previously been terminated or suspended.
2. Description of the Service
DriverPipe is a subscription-based software platform designed to help motor carriers manage:
- Driver recruiting
- Applicant tracking
- Driver Qualification Files (DQ Files)
- Document collection and storage
- Employment verification workflows
- Compliance-related record organization
- Driver onboarding workflows
- Expiration tracking and reminder notifications
- Reporting and administrative processes
The Service is intended solely as a business administration and record-management platform.
DriverPipe does not make hiring decisions, conduct compliance reviews, perform legal services, employ drivers, or act as an agent of any motor carrier.
All hiring, qualification, employment, compliance, and operational decisions remain solely the responsibility of the Customer.
DriverPipe may modify, improve, add, remove, or discontinue features from time to time.
3. Compliance Disclaimer
3.1 No Compliance Guarantee
Use of the Service does not guarantee compliance with any federal, state, local, or industry-specific law, regulation, rule, or requirement, including FMCSA or DOT requirements.
Customer remains solely responsible for understanding, implementing, monitoring, and maintaining compliance with all applicable obligations.
3.2 No Audit Readiness or Compliance Guarantee
DriverPipe does not represent or warrant that any records maintained within the Service are complete, audit-ready, inspection-ready, compliant, or sufficient to satisfy any governmental review, investigation, audit, inspection, or enforcement proceeding.
DriverPipe does not review, validate, certify, or guarantee that any Driver Qualification File (DQ File), applicant file, driver record, or document maintained within the Service satisfies FMCSA, DOT, state, local, or other regulatory requirements.
Customer remains solely responsible for determining which records are required, ensuring that such records are complete and accurate, and maintaining compliance with all applicable laws and regulations.
3.3 Customer Responsibility
Customer remains solely responsible for:
- The accuracy of all information entered into the Service;
- Obtaining and maintaining required documents;
- Verifying driver qualifications;
- Monitoring compliance deadlines;
- Determining what records are legally required;
- Maintaining legally required records and documentation;
- Ensuring that all hiring and compliance decisions are lawful.
3.4 Alerts and Notifications
Reminders, expiration alerts, dashboards, status indicators, and notifications are provided solely as administrative conveniences.
Customer must independently verify all compliance obligations regardless of any information displayed within the Service.
3.5 Software Limitations
The Service may experience interruptions, delays, errors, inaccuracies, outages, or technical failures.
DriverPipe does not guarantee that reminders, expiration alerts, notifications, dashboards, status indicators, or other system-generated information will always be accurate, complete, timely, or delivered.
Customer remains solely responsible for independently monitoring expiration dates, compliance deadlines, and regulatory requirements, regardless of any reminder, notification, or alert provided by the Service.
3.6 No Legal Advice
Nothing contained in the Service constitutes legal advice, compliance advice, employment advice, regulatory advice, or professional services.
Customers should consult qualified legal, compliance, and employment professionals regarding their specific obligations.
4. Accounts
To use the Service, Customer must create an account and provide accurate, complete, and current information.
Customer is responsible for:
- Maintaining the confidentiality of login credentials;
- Restricting access to authorized users;
- All activities occurring under its account;
- The actions of any employees, contractors, agents, or users granted access to the Service.
Customer shall promptly notify DriverPipe of any suspected unauthorized access or security incident.
DriverPipe may suspend access where account security is compromised.
5. Customer Content
All documents, records, files, data, applications, driver information, and other content uploaded, submitted, stored, or processed through the Service ("Customer Content") remain the property of the Customer.
DriverPipe claims no ownership rights in Customer Content.
Customer grants DriverPipe a limited, worldwide, non-exclusive, royalty-free license to host, store, process, transmit, display, reproduce, and otherwise use Customer Content solely to:
- Provide the Service;
- Maintain and support the Service;
- Secure the Service;
- Improve Service functionality;
- Fulfill legal obligations.
This license terminates when Customer Content is permanently removed from DriverPipe systems, except where retention is required by law or reasonably necessary for backup, security, fraud prevention, dispute resolution, or legal compliance purposes.
6. Driver Information
Information submitted by drivers through the Service is processed on behalf of the Customer. DriverPipe may use driver information solely to:
- Facilitate Customer-requested workflows;
- Deliver service-related and transactional communications;
- Verify submitted information;
- Provide customer support;
- Maintain platform security;
- Meet legal obligations.
Any marketing or non-essential communications to drivers are sent only where the driver has separately consented at the point of interaction (for example, within the application form) and in accordance with applicable law.
Nothing in this section transfers ownership of driver information to DriverPipe or limits the Customer's ownership and control of Customer Content.
7. Fees, Billing and Subscription Terms
DriverPipe is offered as a subscription-based software service.
Subscription plans, pricing, included functionality, user limits, and available features are described on the DriverPipe website, applicable order forms, pricing pages, or during the subscription process.
Subscription fees are billed in advance.
Subscriptions automatically renew unless canceled before the applicable renewal date.
DriverPipe may suspend or restrict access if payment remains outstanding for more than fourteen (14) days following notice of non-payment.
DriverPipe may modify pricing from time to time. Existing subscribers will receive at least thirty (30) days' advance notice before pricing changes take effect.
Except where required by applicable law, subscription fees are non-refundable.
Customer is responsible for all applicable taxes, duties, levies, and governmental charges.
8. Acceptable Use
Customer agrees not to:
- Violate any applicable law or regulation;
- Upload malicious software or code;
- Attempt unauthorized access to systems or data;
- Interfere with Service operations;
- Reverse engineer, decompile, or attempt to extract source code;
- Submit fraudulent, deceptive, or misleading information;
- Use the Service for unlawful purposes;
- Circumvent security measures.
DriverPipe may suspend or terminate access for violations of these Terms.
9. Intellectual Property and Ownership
The DriverPipe name, branding, website content, and Service are owned by DriverPipe LLC or its licensors. Customer receives a limited right to access and use the Service during an active subscription. No ownership rights are transferred to Customer.
10. Privacy
Use of the Service is also governed by DriverPipe's Privacy Policy, which describes how personal information and Customer Content are collected, processed, stored, and protected.
By using the Service, Customer acknowledges and agrees to the practices described in the Privacy Policy.
11. Data Security
DriverPipe maintains commercially reasonable administrative, technical, and physical safeguards designed to protect Customer Content.
Data transmitted to and from the Service is protected using industry-standard encryption technologies.
While DriverPipe takes reasonable steps to protect information, no security system is completely secure.
DriverPipe cannot guarantee that unauthorized third parties will never gain access to Customer Content or personal information.
12. Data Retention
Customer data generally remains available while the subscription remains active.
Following account termination, DriverPipe may retain Customer Content for up to thirty (30) days before permanent deletion.
DriverPipe is not the legal custodian of Customer records.
Customer remains solely responsible for retaining records for any period required by FMCSA, DOT, state, local, or other applicable laws and regulations.
Customer should regularly export and maintain copies of records necessary to satisfy its legal obligations.
After permanent deletion, DriverPipe may be unable to recover Customer Content.
13. Third-Party Services
The Service may provide access to, integrate with, or otherwise interact with third-party services, applications, websites, software, APIs, data providers, or platforms ("Third-Party Services").
DriverPipe does not control, monitor, endorse, or assume responsibility for any Third-Party Services.
Customer acknowledges that use of any Third-Party Service is solely at Customer's own risk and subject to the applicable third party's terms, conditions, and privacy policies.
Where the Service allows Customer to connect Third-Party Services, Customer authorizes DriverPipe to exchange data with such services as necessary to facilitate the integration.
DriverPipe is not responsible for any loss, corruption, disclosure, interruption, inaccuracy, or failure arising from any Third-Party Service.
14. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, DRIVER PIPE SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY, OR PUNITIVE DAMAGES.
THIS INCLUDES, WITHOUT LIMITATION:
- Loss of profits
- Loss of revenue
- Loss of business opportunities
- Loss of goodwill
- Loss of data
- Business interruption
- Regulatory fines or penalties
- Audit-related costs
- Compliance failures
- Losses arising from hiring decisions
- Losses arising from employment decisions
WHETHER BASED ON CONTRACT, NEGLIGENCE, TORT, STRICT LIABILITY, OR ANY OTHER LEGAL THEORY.
DriverPipe's total aggregate liability arising from or relating to the Service or these Terms shall not exceed the greater of (i) the total subscription fees actually paid by Customer during the six (6) months immediately preceding the event giving rise to the claim, or (ii) two hundred fifty United States Dollars (USD $250).
The limitations contained in this section shall apply regardless of the number of claims asserted.
15. Indemnification
Customer agrees to defend, indemnify, and hold harmless DriverPipe, its affiliates, directors, officers, employees, contractors, representatives, successors, and assigns from and against any third-party claims, actions, damages, liabilities, losses, costs, and expenses, including reasonable attorneys' fees, arising from or relating to:
- Customer's use of the Service;
- Customer's violation of applicable law;
- Customer Content;
- Customer's breach of these Terms;
- Customer's hiring, qualification, employment, or compliance decisions;
- Claims brought by drivers, applicants, employees, regulators, or governmental agencies arising from Customer's activities.
This obligation shall not apply to the extent a claim results directly from DriverPipe's gross negligence, willful misconduct, or violation of applicable law.
The obligations contained in this section survive termination of these Terms.
16. Changes to the Service
DriverPipe may modify, update, improve, enhance, remove, or discontinue portions of the Service from time to time.
Where commercially reasonable, DriverPipe will provide advance notice of material changes affecting active subscribers.
DriverPipe reserves the right to discontinue features that are no longer commercially, operationally, or technically viable.
Nothing in these Terms obligates DriverPipe to continue supporting any specific feature, integration, or functionality indefinitely.
17. Changes to These Terms
DriverPipe may revise these Terms from time to time.
If a revision materially affects Customer's rights or obligations, DriverPipe will provide notice through the Service, by email, or through other reasonable means at least thirty (30) days before the revised Terms become effective.
Continued use of the Service after the effective date constitutes acceptance of the revised Terms.
If Customer does not agree to the revised Terms, Customer must discontinue use of the Service before the revised Terms become effective.
18. Termination
Customer may terminate its subscription at any time in accordance with applicable subscription terms.
DriverPipe may suspend or terminate access to the Service immediately if:
- Customer violates these Terms;
- Customer fails to pay fees when due;
- Customer engages in fraudulent or unlawful activity;
- Customer's actions create security risks;
- DriverPipe reasonably believes continued access may expose DriverPipe to legal, regulatory, operational, or reputational harm.
Termination shall not relieve Customer of payment obligations incurred prior to termination.
Sections relating to liability limitations, indemnification, dispute resolution, and any other provisions intended by their nature to survive termination shall remain in effect following termination.
19. Governing Law and Dispute Resolution
These Terms shall be governed by and construed in accordance with the laws of the State of Wyoming, United States, excluding its conflict-of-law rules.
Before initiating formal proceedings, the parties agree to attempt in good faith to resolve any dispute through informal negotiations for at least thirty (30) days.
If a dispute cannot be resolved through negotiation, it shall be finally resolved by binding arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules. The arbitration shall be conducted before a single arbitrator, seated in Casper, Wyoming, United States, and conducted in the English language. Judgment on the arbitrator's award may be entered in any court of competent jurisdiction.
To the fullest extent permitted by applicable law, all disputes shall be resolved on an individual basis. The parties waive any right to bring or participate in a class, collective, consolidated, or representative action.
Nothing in this section prevents either party from seeking temporary, preliminary, or injunctive relief where necessary to protect its rights.
20. Force Majeure
Neither party shall be liable for any failure or delay in performance caused by circumstances beyond its reasonable control.
Such circumstances include, without limitation:
- Natural disasters;
- Severe weather events;
- Fire;
- Flood;
- War;
- Terrorism;
- Civil unrest;
- Government actions;
- Labor disputes;
- Utility failures;
- Internet outages;
- Cyberattacks;
- Pandemics;
- Failures of third-party service providers.
This section shall not excuse Customer's payment obligations.
21. General
- If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions shall remain in full force and effect.
- Customer may not assign or transfer these Terms without DriverPipe's prior written consent.
- DriverPipe may assign these Terms at any time in connection with a merger, acquisition, corporate restructuring, sale of assets, or similar transaction.
- Failure to enforce any right or provision shall not constitute a waiver.
- These Terms, together with the Privacy Policy and any applicable Order Form, constitute the entire agreement between the parties regarding the Service.
- No partnership, joint venture, agency, employment, or fiduciary relationship is created by these Terms.
22. Contact Information
DriverPipe LLC
243 S Park St
Casper, WY 82601
Email: hello@driverpipe.com
Website: https://www.driverpipe.com
For legal notices, compliance inquiries, or questions regarding these Terms, please contact DriverPipe using the information above.