This Privacy Policy explains how DriverPipe LLC ("DriverPipe," "we," "us," or "our"), a Wyoming limited liability company, collects, uses, stores, and protects your information when you use the DriverPipe platform, website, and related services (collectively, the "Service").
By accessing or using the Service, you agree to the practices described in this Privacy Policy. If you do not agree, please do not use the Service.
1. Who This Policy Applies To
This Policy applies to all users of the Service, including motor carriers, trucking companies, their authorized employees, and any visitors to our website. The Service is intended for business use by motor carriers and trucking companies operating in the United States.
2. Information We Collect
2.1 Account Information
When you create an account, we collect information necessary to set up and manage your account, such as your name, email address, phone number, company name, and login credentials.
2.2 Customer Content
You may upload, enter, or otherwise submit data to the Service, including driver information, documents, expiration dates, and other records related to driver qualification and recruitment ("Customer Content"). You control what Customer Content is submitted to the Service.
2.3 Driver Information Collected via Application Forms
The Service provides DOT-compliant employment application forms that drivers complete directly. When a driver submits an application through the Service, we collect and store the information they provide on behalf of the motor carrier. This may include:
- Full legal name, date of birth, and contact information (address, phone number, email)
- Social Security Number or other government-issued identification numbers
- Commercial Driver's License (CDL) information, including license number, state, class, endorsements, and expiration date
- Employment history, including previous employers, dates of employment, positions held, and reasons for leaving
- Motor vehicle accident history and moving violations
- Driving experience and equipment operated
- Criminal history disclosures, where permitted by law
- Medical certification status
- Any other information required by DOT/FMCSA application standards
Drivers may also upload documents directly to the Service when requested by a motor carrier, including copies of CDLs, medical certificates, and other qualification documents.
Important: Motor carriers are responsible for ensuring that they have the legal right to collect, process, and store driver personal information through the Service, including obtaining any necessary consents and providing any required disclosures to drivers or applicants. DriverPipe processes this information on behalf of the motor carrier.
Notice to Drivers: By completing an application or uploading documents through DriverPipe, you acknowledge that your information will be stored in the Service and accessible to the motor carrier that requested it. You also acknowledge that DriverPipe may use your contact information to send you service-related and transactional communications necessary to deliver the Service. DriverPipe will only send you marketing or other non-essential communications (such as information about DriverPipe's products and services) where you have separately opted in, and you may withdraw that consent at any time. See Section 3 for details on how your information is used.
2.4 Payment Information
Subscription payments are processed securely by our third-party payment processor, Stripe. When you subscribe, your payment information (such as credit card details) is collected and processed directly by Stripe. DriverPipe does not store your full payment card details on our servers. Stripe's handling of your payment information is governed by Stripe's Privacy Policy.
2.5 Usage Data
We automatically collect certain technical information when you use the Service, including your IP address, browser type and version, device type, operating system, pages visited, time spent on pages, and referring URLs. This data helps us maintain, improve, and secure the Service.
2.6 Communications
If you contact us via email or through the Service, we collect the content of your communications along with any information you choose to provide.
3. How We Use Your Information
We use the information we collect for the following purposes:
- Providing the Service — to operate, maintain, and deliver the features of the Service, including storing your Customer Content, sending notifications, and processing document requests
- Account management — to create and manage your account, authenticate users, and process subscription payments
- Communications — to respond to your inquiries, send service-related notices (such as billing confirmations, security alerts, and feature updates), and provide customer support
- Driver communications — to send drivers who have interacted with the Service (such as by completing an application or uploading documents) service-related and transactional communications; and, only where the driver has separately opted in, marketing communications such as information about DriverPipe's products and services
- Improvement and development — to analyze usage patterns, diagnose technical issues, and improve the functionality and user experience of the Service
- Security and fraud prevention — to detect, investigate, and prevent unauthorized access, abuse, or other harmful activity
- Legal compliance — to comply with applicable laws, regulations, and legal processes
We do not use your Customer Content to train machine learning or AI models. We do not sell your personal information. We do not use your information for targeted advertising.
4. How We Share Your Information
We do not sell, rent, or trade your personal information. We may share your information only in the following circumstances:
4.1 Service Providers
We share information with trusted third-party service providers who assist us in operating the Service, including cloud hosting and infrastructure providers, payment processing (Stripe), email delivery services, and customer support tools. These providers are contractually required to use your information only for the purposes of providing services to us and to maintain appropriate security measures.
Our payment processor, Stripe, processes payment data both as our service provider and, for its own payment-processing, fraud-prevention, and legal-compliance purposes, as an independent controller. Stripe's use of such data for those purposes is governed by Stripe's Privacy Policy.
4.2 Driver Communications
When you use features that send document requests or application links to drivers (such as requesting CDL copies or DOT applications), the driver will receive communications containing your company name and instructions. Only the information necessary to facilitate the request is shared.
4.3 Legal Requirements
We may disclose your information if required to do so by law, regulation, legal process, or governmental request, or if we believe in good faith that disclosure is necessary to protect our rights, your safety, or the safety of others, investigate fraud, or respond to a government request.
4.4 Business Transfers
If DriverPipe is involved in a merger, acquisition, reorganization, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change and any choices you may have regarding your information.
5. Cookies and Tracking
We use cookies and similar technologies on our website. These include essential cookies necessary for the functioning of the Service (such as session cookies for authentication and security), and analytics cookies that help us understand how visitors use our website so we can improve it.
On our public marketing website, we use the following third-party analytics tools and services:
- Google Analytics (provided by Google) — to measure website traffic and understand general usage trends.
- Microsoft Clarity (provided by Microsoft) — to understand how visitors interact with our website through aggregated usage metrics, heatmaps, and session recordings. Clarity may set cookies and collect information such as pages viewed, clicks, scrolling behavior, and general device and browser information. For more information, see Microsoft's Privacy Statement.
- Live chat widget (provided by our customer engagement platform) — to enable chat functionality, which may set cookies to maintain your chat session.
These tools are used to improve our website and respond to inquiries. They are not used to track your activity across unrelated third-party websites for advertising purposes, and we do not sell the information collected.
You can control cookie settings through your browser. Disabling essential cookies may affect the functionality of the Service.
6. Data Storage and Security
Your information is stored and processed in the United States using cloud infrastructure providers. We implement reasonable administrative, technical, and physical safeguards designed to protect the security, confidentiality, and integrity of your information, including encryption of data in transit using TLS (Transport Layer Security).
However, no method of transmission over the internet or method of electronic storage is completely secure. While we strive to protect your information, we cannot guarantee its absolute security. You acknowledge that you provide your information at your own risk.
7. Data Retention
We retain your information for as long as your account is active and as needed to provide the Service. Upon cancellation or termination of your account, we retain your data for thirty (30) days, after which it becomes eligible for permanent deletion.
Important: DriverPipe is not a long-term archival service. You are solely responsible for exporting and independently maintaining your own records as required by law, including FMCSA requirements for DQ file retention. See our Terms of Use for details.
We may retain certain information beyond account termination where required by law, necessary for fraud prevention, or needed to enforce our Terms of Use. Any retained data will be securely stored and isolated from active use.
8. Your Rights
Depending on your location, you may have the following rights regarding your personal information:
- Access — request a copy of the personal information we hold about you
- Correction — request that we correct inaccurate or incomplete information
- Deletion — request that we delete your personal information, subject to certain exceptions (such as legal retention requirements)
- Data portability — request a copy of your data in a structured, commonly used format
- Opt out of marketing — unsubscribe from marketing communications at any time
To exercise any of these rights, please contact us at hello@driverpipe.com. We will respond to verifiable requests within thirty (30) days. We may need to verify your identity before processing your request.
We will not discriminate against you for exercising any of your privacy rights.
9. California Privacy Rights
If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA/CPRA), including the right to know what personal information we collect, request its deletion, and opt out of the "sale" or "sharing" of personal information.
DriverPipe does not sell your personal information. We do not share your personal information with third parties for targeted advertising purposes. Because we do not engage in these activities, there is no need for a "Do Not Sell or Share" opt-out mechanism.
Residents of other U.S. states with privacy legislation (such as Colorado, Connecticut, Virginia, and others) may have similar rights. Please contact us at hello@driverpipe.com to exercise any applicable rights.
10. Our Role in Data Processing
With respect to the personal information of your drivers and applicants that you submit to the Service, DriverPipe acts as a data processor (or "service provider" under U.S. privacy laws) on your behalf. You, as the motor carrier, are the data controller (or "business") and are responsible for determining the purposes and means of processing driver personal information.
This means you are responsible for providing any required privacy notices to your drivers and applicants, obtaining any necessary consents, and ensuring that your use of the Service complies with applicable privacy and employment laws. If you require a Data Processing Agreement (DPA) for GDPR or other regulatory compliance purposes, please contact us at hello@driverpipe.com.
11. Sensitive Personal Information
Through the Service's application forms and document uploads, we may collect and store sensitive personal information on your behalf, including Social Security Numbers, driver's license numbers, and other government-issued identification numbers. This information is collected solely for the purpose of facilitating DOT-compliant employment applications and driver qualification processes as directed by you, the motor carrier.
We do not use sensitive personal information for advertising, profiling, or any purpose unrelated to providing the Service. Access to sensitive personal information is restricted to authorized personnel and systems necessary to operate the Service.
12. International Data Transfers
The Service is operated by DriverPipe LLC, a Wyoming company. Your information is stored and processed in the United States. If you are accessing the Service from outside the United States, please be aware that your information will be transferred to, stored in, and processed in the United States, where privacy laws may differ from those in your jurisdiction.
For users in the European Economic Area (EEA), United Kingdom, or Switzerland: by using the Service, you consent to the transfer of your information to the United States. We rely on your consent and, where applicable, standard contractual clauses or other lawful transfer mechanisms to ensure appropriate safeguards for your data.
13. Children's Privacy
The Service is not directed to or intended for individuals under the age of 18. We do not knowingly collect personal information from anyone under 18. If we learn that we have collected personal information from a person under 18, we will take steps to delete that information promptly.
14. Third-Party Links
The Service may contain links to third-party websites or services that are not operated by DriverPipe. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review the privacy policies of any third-party services you visit.
15. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make material changes, we will notify you by email or through an in-app notification at least thirty (30) days before the changes take effect. We will also update the "Last Updated" date at the top of this page.
Your continued use of the Service after the effective date of any revised Privacy Policy constitutes your acceptance of the updated terms.
16. Contact
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your information, please contact us:
DriverPipe LLC
243 S Park St
Casper, WY 82601
Email: hello@driverpipe.com